Exam Preview for 3739: Not Playing Nice in the Sandbox: How Workpla

Not Playing Nice in the Sandbox: How Workplace Incivility Takes a Toll on Productivity, Self Esteem and How to Not Let it Take a Toll on You!

Please note: exam questions are subject to change.

1. According to a 2014 study by the Workplace Bullying Institute, what percentage of the American workforce has experienced workplace abuse? 60% 45% 12% 8%
2. According to the Employment Law Alliance, being the target of a bully affects which of the following? Work life Health including the possibility of headaches, loss of appetite, high blood pressure, and insomnia Health including the possibility of clinical depression, panic attacks, and even PTSD All of the above can be impacted by bullying
3. All of the following are examples of workplace incivility EXCEPT: Ignoring phone calls, voice mails, or email communication Removing one's area of responsibility without knowledge Acknowledging colleagues in the hallway or office area Changing the rules arbitrarily to embarrass someone
4. Signs of a toxic workplace include which of the following? Dysfunctional attitudes and emotions are rampant Turnover is high Management is part of a club of people who support or appease the bully All of the above are correct
5. According to research by Rogers & Maytan, individuals who practice mindful self-awareness demonstrate which of the following? Increased feelings of anxiety Increased feelings of dread/doom Improved coping skills and increased resilience Improved employability in clinical settings
6. Which organization stated "intimidating and disruptive behaviors are unprofessional and should not be tolerated"? JCAHO AMA AOTA APTA
7. Which of the following is a strategy to stop workplace gossip? Create a culture where gossip does not begin in the first place Ignore gossip Refuse to take part in gossip, be polite and diplomatic, but do not spread gossip Both A & C are correct answers
8. Which of the following would be a policy transformation to change work culture? Don't ask, don't tell policy. Pre-hire screening that incivility is not tolerated within the work environment Demonstrate the value of incivility in motivating "lazy" workers Tolerate incivility at work, everyone has the freedom to act as they wish as long as they are professional
9. If you are being bullied, it is suggested that you do not engage in which of the following behaviors? Obsess about it Blame yourself Isolate yourself All of the above are correct
10. How can a practitioner mindfully cope with difficult people within the work environment? Keep your emotions in check Build a support network Stay physically and mentally healthy All of the above are correct