Clear, Crisp, Concise: Ensuring Your Professional Communication Is On Target
Course: #5439Level: Intermediate 1 Hour 1737 Reviews
This course provides an overview of professional communication as it relates to verbal, non-verbal, and written communication. A variety of examples will be used to highlight exemplary ways to communicate getting your message heard and understood.
This is Day 2 of the Professional Issues Virtual Conference.
On Demand
Course Type: Video
CEUs/Hours Offered: AOTA/0.1 Intermediate, Professional Issues, 03718; CE Broker/1.0 General (FL), Patient Related (AL), General Continuing Education (GA), Professional/Health Care Related (SC), Related To OT (AZ), Related To OT (LA), Directly Related To OT (MS), Directly Related To OT (TN), CE Broker #20-895932; IACET/0.1; NBCOT PDUs/1.25 Intermediate, Education And/or Research
Course Preview
Watch the first six minutes of the course. Register for immediate access to the full course, which will also appear on your Pending Courses page.
Learning Outcomes
- After this course, participants will be able to identify ways to ensure communication is delivered in a professional manner.
- After this course, participants will be able to recognize errors in verbal and written communication that minimize the intended message.
- After this course, participants will be able to list the essential elements of clear professional communication.
Course created on February 1, 2022
Agenda
| 0-5 Minutes | Introduction; Importance of communication in healthcare settings |
| 5-10 Minutes | Email/written communication when to use, when not to, and ensuring the proper message is delivered |
| 10-20 Minutes | Proofreading sample emails and written messages including documentation of notes |
| 20-25 Minutes | Verbal communication: Clarity, Respect, Confidence |
| 25-30 Minutes | Public speaking/Zoom meeting communication Do’s and Don’t’s |
| 30-35 Minutes | Communicating in a crisis or high-stress setting using the ISBAR technique |
| 35-40 Minutes | Non-verbal communication |
| 40-45 Minutes | Inappropriate non-verbal communication |
| 45-50 Minutes | Importance of active listening/rephrasing the message |
| 50-55 Minutes | Examples of not listening and misinterpreting the message |
| 55-60 Minutes | Summary; Q & A |
Reviews
1737 ReviewsPresented By
Ingrid Provident
EdD, OTR/L, FAOTA
Dr. Ingrid Provident has presented local, state, national and international conferences to occupational therapists on various topics related to professional development. Her expertise in clinical settings as well as academic fieldwork education provides a unique perspective on what allows OTs in various settings to be successful in relation to communicating professionally and effectively.
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Sponsor Disclosure: This Course is presented by OccupationalTherapy.com, a Continued site.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
To ensure you are ready to participate, please complete our short Test Drive to prepare your computer to view the course.
NOTE: Full attendance for all courses is mandatory. Please view the entire course.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a OccupationalTherapy.com member. Participants must complete the entire course; partial credit is not allowed.
OccupationalTherapy.com is committed to ensuring accessibility to the widest possible audience. We are continually improving the user experience for everyone. If you have questions, requests, or would like to report an accessibility-related issue, please email accessibility@continued.com. We will review your request and respond in a timely manner.
Visit our Contact us page or give us a call if you have questions.
American Occupational Therapy Association
OccupationalTherapy.com is an AOTA Approved Provider of professional development, #7659. Course approval ID# 03718. This distance learning - independent course is offered at 0.1 CEUs/contact hours (Intermediate level, Professional Issues Area). The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA.
CE Broker
OccupationalTherapy.com is an approved provider for CE Broker, provider #50-14558. This course is offered for 1.0 hours. If you are an OT/OTA in Alabama, Arizona, Florida, Georgia, Kansas, Louisiana, Michigan, Mississippi, Oklahoma, South Carolina or Tennessee, CE Broker may be of interest to you.
International Association for Continuing Education and Training
continued, LLC, DBA OccupationalTherapy.com, is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.1 CEUs for this program.
National Board for Certification in Occupational Therapy
OccupationalTherapy.com is a NBCOT® Professional Development Provider. This course is offered for 1.25 NBCOT PDUs (Intermediate level, Education and/or Research Area). NBCOT® is a registered trademark of The National Board for Certification in Occupational Therapy, Inc.